A Day in the life of a Main Line Realtor® – Part 14

Main Line Realtor®As a Main Line Realtor®, I generally work with one or two clients at a time. In part, that is how the business comes in and in part, I screen new clients and refer out those I do not think will be a good fit or who need something I am unable to offer. In my previous career as an attorney at a large law firm, I was taught to treat each client so that they think they are the only client you have.  That was one of the definitions of excellent client service. With that comes, of course, the expectation that you are available 24/7. As my latest client noted in a text to me recently: “You know you can have no life, right?”

Being a good Realtor®, whether on the Main Line or anywhere, involves heavy negotiating with multiple parties at a time, especially during the inspection phase. Your clients are one of the parties you have to negotiate with and they can be irritable if they are unable to reach you at all hours. They feel a lot of stress, may disagree between them as to the best course of action, or they may insist on positions that are not in their best interests.

As the inspection negotiations proceed, tensions increase, the parties’ views of the other side can become distorted and minor items take on monumental importance.  This part of the transaction is complex. If my clients are buyers, I have to manage their concerns as pointed out to them by their inspector and package them so that the selling agent can explain to the sellers, who want to proceed with the transaction without undue expense or risk. If I represent the sellers, I have to explain what the buyers are asking for and what the sellers’ options are, all in an atmosphere where both sides are feeling they are at the end of their abilities to compromise.

Main Line Realtor I had a lawyer friend once who called this situation the “Grandma’s Quilt” conundrum. She said in a divorce situation, she would always get the sides to finally agree on all the aspects of the divorce and then it would completely fall apart because the last item to be agreed upon, Grandma’s quilt, would be the straw that broke the camel’s back. Both sides, feeling they had compromised to the max, and realizing this last item could not be evenly divided, would be unable to agree on who was to get it.

At this juncture, it usually helps to remind everyone that the agreed-upon price was one both sides felt represented the fair market value of this house in this condition. To have the transaction fall apart over a repair that might be 1% of the price is tantamount to insanity, as it is likely the parties would have agreed to a 1% difference in price during the original negotiations without blinking an eye!

As a Main Line Realtor®, service is a key component of my business, even during the stressful times. Sometimes the best service is just reassurance and a suggestion that we “sleep on it.” In the end, both parties have to feel they have not been “taken to the cleaners,” and it is my job to be sure we get there.

 

Featured Listing

True Walk-to-Wayne

425 N. Bellevue Ave
Wayne, PA 19087

$775,000
MLS# PADE399110
4-5 bedrooms
3.5 Bathrooms

Hear From Our Clients

  • "We were so pleased that a co-worker recommended someone in the area that she trusted. Boy, did we strike gold on all counts. You are amazing!"
  • "Instead of trying to take advantage of conflicts of interest, she puts the client's interests first."
  • "Linda is a hardworking, proactive and knowledgeable realtor. Throughout the process of finding and buying our new home, she was always responsive and kept us up to date on every detail."
  • "Linda and the group at Sage are the right fit. You won’t find more knowledgeable, prepared and professional agents."
  • "Linda and Tracey really know the Main Line area."
  • "Throughout the entire process we never doubted that she always had our best interests in mind. We wouldn’t consider anyone else when buying a home on the Main Line."
  • "From start to finish, Linda brought to bear a most helpful combination of experience, knowledge, attention and integrity on a somewhat complicated transaction. There was never any doubt that she represented our interests."
  • "Her knowledge of the area helped us quickly narrow our search and ultimately scored us an amazing home in an incredible neighborhood."
  • "It is hard to trust when you are not sure of the rules of the game. Working with Linda made us feel like we were family. Linda took her time to relay and explain everything in detail."
  • "Linda’s honesty and real estate savviness made for a wonderful home buying experience!"

Read more about what our clients have to say

Hear from our Clients

  • "We were so pleased that a co-worker recommended someone in the area that she trusted. Boy, did we strike gold on all counts. You are amazing!"
  • "Instead of trying to take advantage of conflicts of interest, she puts the client's interests first."
  • "Linda is a hardworking, proactive and knowledgeable realtor. Throughout the process of finding and buying our new home, she was always responsive and kept us up to date on every detail."
  • "Linda and the group at Sage are the right fit. You won’t find more knowledgeable, prepared and professional agents."
  • "Linda and Tracey really know the Main Line area."
  • "Throughout the entire process we never doubted that she always had our best interests in mind. We wouldn’t consider anyone else when buying a home on the Main Line."
  • "From start to finish, Linda brought to bear a most helpful combination of experience, knowledge, attention and integrity on a somewhat complicated transaction. There was never any doubt that she represented our interests."
  • "Her knowledge of the area helped us quickly narrow our search and ultimately scored us an amazing home in an incredible neighborhood."
  • "It is hard to trust when you are not sure of the rules of the game. Working with Linda made us feel like we were family. Linda took her time to relay and explain everything in detail."
  • "Linda’s honesty and real estate savviness made for a wonderful home buying experience!"

Read more about what our clients have to say

Sage Buyer Tips

Use Sage Buyer Tips to research the Main Line and stay up to date on real estate news. This online destination is chock full of resources for buyers and sellers: you can see our Main Line communities or explore Sage favorite places. Browse properties here and search other Main Line real estate. With Sage’s advice and experience, first-time buyers and those looking to upgrade can find homes best suited to their needs.