A Day in the life of a Main Line Realtor® – Part 11
What sets one Main Line Realtor® apart from another? In my opinion, service has to be at the top of that list. In such a complicated, financially significant and emotion-filled transaction, a client needs to be able to reach his or her agent and get the answers or information needed to remove any concern or move the transactional along. For this Main Line Realtor®, that means having a phone by my side from about 8 in the morning until about 10 at night every day.
So I was only a little surprised when I received a text at 7:30 on a Sunday morning from the agent on the other side of a transaction that was supposed to close the next morning. Her seller, unbelievably, had not realized the closing was Monday morning and had an “important meeting” which he could not move. They wanted to know if we could contact our title company and arrange for him to sign all of the paperwork that day, Sunday!
The question for me was whether this level of service was required to help my client under the circumstances. I determined it was not. Nonetheless, I did my best to contact the title agent, who was not available to go to his office to prepare papers, but was able to work out an arrangement whereby the seller could come early in the morning to sign. It turned out it was very possible his important meeting was a golf game, but we never did verify that!
Main Line Realtors® work with one another all the time as they go from transaction to transaction, and there is an unspoken understanding that we do as much as we can to make the transaction go smoothly. This included helping the other agent find another time for her seller to sign the papers, but would not include an accommodation that would not be in my client’s best interest. That is where I have to draw the line. Sometimes the line is hard to draw and sometimes it annoys the other agent, but that is the right way to represent a client.
After that late July drama, I was hoping for a quiet August. August on the Main Line is traditionally very quiet and many families are away for long periods. Many people in the Main Line are still looking to buy or sell houses, however, and we had a listing go under agreement within 10 days of its going on the market. I will use that as an example the next time someone asks me if it makes any sense to put their house on the market any time except during the Spring season. You just never know when the right person is going to come along for the right house.
Another thing occupying my time this week has been getting all the details ready for a closing that will occur in a week or so. The clients need to understand how to transfer the utilities, get their homeowners insurance, prepare for the walkthrough to check the home before the closing, get their funds together and many other checklist items. In this case the township has to issue a resale certificate, which requires an inspection. The listing agent has to be reminded about doing that and make sure it is ready in time for closing. Just one more thing to keep track of! That is why it never ceases to amaze me that people try to buy and sell houses without an agent. There are a million things to keep track of which, if any one of them goes awry, can really throw a monkey wrench into the deal.
As a Main Line Realtor®, it’s nice to be needed!